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FAQ

What is the cost to ship and order?

The cost for shipping is $8-$10 depending on weight for a purchase $149 and under and free for any purchase $175 and over. This shipping takes 4-9 business days. If you would like your order sooner but do not need overnight shipping, choose Express Shipping at checkout and your order will arrive in 2-3 business days. Please note that orders received after 12pm will be sent out the following business day. Business days are Monday-Friday.

Can I get overnight shipping on an order?

Yes! Choose overnight delivery as your shipping method. Orders received after 12PM are shipped by the following business day.

How can I redeem my store credit or gift card?

Gift cards & Store Credit are not returnable or refundable for cash. Gift Cards & Store Credit can be used for purchases on our website and in store. Store Credit cannot be transferred to another person or account. Store credit is provided in U.S. Currency. We do not expire our gift cards or store credit. At checkout you will be promted to enter the code for your gift card or store credit.

How do your sizes run?

Most of our clothing is similar to junior sizing, however every brand and even dresses within a brand can fit differently. We greatly encourage you to contact us on the product page or at info.modernmillie@gmail.com for measurements or styling advise!  When measurements are listed they are exact measurements that we made in the store so rest assured they are accurate!  

Do you offer returns and exchanges?

We want you to be happy with your purchase and are here to help you with any questions. All US and domestic orders can be returned or exchanged if they are not used or final sale items, hosiery or petticoats. At this time we are unable to offer international returns or exchanges because of the turn around time. We will not accept any returns after 30 days of purchase.

If you wish to make a return, simply use our return portal below:

https://track.shipstation.com/f/r/m/BBX0Ze3q3J8tyP3Bfo2Y1A%3D%3D#

For exchanges, please contact us within 48 hours of receiving your item(s) at info.modernmillie@gmail.com letting us know your order number, the item you wish to exchange and any other details you wish to provide such as improper fit, etc. We will email a link to purchase the exchange label and email you the label when it is purchased.

If choosing your own shipping service send your item(s) back to:

Modern Millie ATTN: Returns 3 Central Street Salem, MA 01970

Our returns must be postmarked within 14 days of delivery of your items. No returns will be accepted after 30 days.

Items must be returned in original, unworn, unwashed, and smoke-free condition with tags attached. We reserve the right to not accept a return if it does not meet this criteria.

All 50% off or sale on sale items are FINAL SALE. 

Once your return is received it will take 3-5 days for funds to appear in your account if you choose to receive a refund. Exchanges may be made for same item, different size only. Otherwise, a refund or store credit will be issued. A shipping label fee of $8 will be deducted from your refund for returns.

Any items we deem unacceptable will be subject to a restocking fee of 30%-50% or denial.

I have a coupon and there is a sale, can I use both?

Only one promotion can be used at a time.

I previously purchased something and now it is on sale, can I still get the discount?

Discounts cannot be applied retroactively to any purchase placed prior to the start of a sale.