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Shipping Policies

Shipping Operations

  • Our shipping office operates every Monday-Friday from 10 am to 6 pm, excluding major holidays. 
  • Our regular processing time for shipping in-stock orders is 1-2 days, excluding weekends. During sales shipping times can be extended a few days.
  • Please note that orders received after 12pm will typically be sent out the following business day.
  • Orders placed on Friday after 12pm will not go out until Monday.

Shipping & Rates

  • We ship via USPS and UPS.
  • Shipping typically takes 4-9 business days. Please understand that the shipping time only begins as soon as USPS receives the package and is only valid on business days.
  • The cost for shipping is $8-$15 depending on weight for a purchase $199 and under and free for any purchase $200 and over (excluding Hawaii, Alaska, and outside the United States). 
  • If you would like your order sooner but do not need overnight shipping, choose Express Shipping at checkout and your order will arrive in 2-3 business days.
  • We highly recommend that you contact us by email if you need your package by a certain date.
  • Please note that USPS requires signature confirmation for all Express packages.
  • Express shipping fees (like all shipping fees) are non-refundable.
  • Orders of $400 or more will require a signature upon delivery.

International Shipping

  • At this time we are only shipping internationally to Canada.
  • We ship via USPS First Class or Priority International.
  • We are unable to offer international returns or exchanges because of the turnaround time.
  • We are not responsible for any charges such as customs fees that occur for International Orders.
  • Please note that if you are choosing to ship First Class International, although it is more cost effective, it can take up to a month to be received.

Lost or Stolen Packages

  • Once your order has been shipped and tracking information has been provided, Modern Millie is not responsible for any lost or stolen packages.
  • If you chose to purchase Route shipping insurance please contact them directly and they will complete your claim either offering a refund or a replacement.
  • We do not have any additional information other than what is provided via the tracking number.
  • If you did not choose to purchase Route pleasse contact your shipping carrier directly to open up a missing mail search and to file a claim.
  • If you are unable to file a claim with USPS/UPS please contact us by email and we can file a claim on your behalf.
  • We do purchase insurance on each package. If a claim is approved and we are refunded by the shipping carrier we can then refund or replace your items. This process can be lengthy so please be patient.
  • We are not responsible for any lost or stolen packages that the customer is shipping back to us as a return.
  • Most shipping carriers do not refund for packages that are stolen after proof of delivery.

 

We are excited to announce that we now offer Route for our shipping! We highly recommend this service because it provides peace of mind in the event of lost or stolen packages. With Route, you’re covered, ensuring that your order is protected throughout the delivery process. After placing your order, you will receive an email directly from Route with instructions and a link to track your package. This way, you can have complete confidence that your purchase is in good hands—from our store to your door

 

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