Shipping Policies

Shipping Operations

  • Our shipping office operates every Monday-Friday from 10 am to 6 pm, excluding major holidays. 
  • Our regular processing time for shipping in-stock orders is 1-2 days, excluding weekends. During sales shipping times can be extended a few days.
  • Please note that orders received after 12pm will typically be sent out the following business day.
  • Orders placed on Friday after 12pm will not go out until Monday.

Shipping & Rates

  • We ship via USPS and UPS.
  • Shipping typically takes 4-9 business days. Please understand that the shipping time only begins as soon as USPS receives the package and is only valid on business days.
  • The cost for shipping is $8-$15 depending on weight for a purchase $199 and under and free for any purchase $200 and over (excluding Hawaii, Alaska, and outside the United States). 
  • If you would like your order sooner but do not need overnight shipping, choose Express Shipping at checkout and your order will arrive in 2-3 business days.
  • We highly recommend that you contact us by email if you need your package by a certain date.
  • Please note that USPS requires signature confirmation for all Express packages.
  • Express shipping fees (like all shipping fees) are non-refundable.
  • Orders of $400 or more will require a signature upon delivery.

International Shipping

  • At this time we are only shipping internationally to Canada.
  • We ship via USPS First Class or Priority International.
  • We are unable to offer international returns or exchanges because of the turnaround time.
  • We are not responsible for any charges such as customs fees that occur for International Orders.
  • Please note that if you are choosing to ship First Class International, although it is more cost effective, it can take up to a month to be received.

Lost or Stolen Packages

  • Once your order has been shipped and tracking information has been provided, Modern Millie is not responsible for any lost or stolen packages.
  • We do not have any additional information other than what is provided via the tracking number.
  • Please contact your shipping carrier directly to open up a missing mail search and to file a claim.
  • If you are unable to file a claim with USPS please contact us by email and we can file a claim on your behalf.
  • We do purchase insurance on each package. If a claim is approved and we are refunded by the shipping carrier we can then refund or replace your items. This process can be lengthy so please be patient.
  • We are not responsible for any lost or stolen packages that the customer is shipping back to us as a return.
  • Most shipping carriers do not refund for packages that are stolen after proof of delivery.